Refund Policy

1. General Refund Policy

At ChatBot Haven, we strive to ensure customer satisfaction with our services. If for any reason you are not satisfied with your purchase, you may be eligible for a refund.

2. Eligibility for Refunds

Refund requests must be made within 30 days of the original purchase date. To be eligible for a refund, the following conditions must be met:

• The service must not have been substantially used or consumed.
• The refund request must be accompanied by proof of purchase.
• Any promotional or bundled items received with the purchase must be returned.

3. Non-refundable Items

Certain items are non-refundable. These include:

• Services that have already been fully delivered or consumed.
• Promotional credits or coupons.

4. How to Request a Refund

To request a refund, please contact our customer support team at beihetech@outlook.com with your order details and reason for the refund request. Our team will review your request and respond within 5-7 business days.

5. Processing of Refunds

If your refund request is approved, the refund will be processed back to your original method of payment within 10 business days. Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.

6. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please email us at beihetech@outlook.com.